Customer Care and FAQ?
For silk screening, embroidering, team packages, and sporting goods needs:
Sales Division Manager
Printing needs (i.e. business cards, stamps, computer forms, invitations, flyers, promotional printing, and regular printing forms:
CEO, Printing Operations
Shipping and when do we ship?
Shipments within California will be shipped through UPS/USPS. All other locations will be shipped using USPS Priority Mail. All orders placed prior to 5pm PST will ship that day. Any order placed after that time will be shipped out the next business day. We do offer other shipping options that are offered during checkout.
For any return that is needed please contact us by email or phone in order to obtain a return authorization number. All products must be returned back within 14 days from the time you received them. Send product back to the address provided through us and use a trackable shipping method. If there is an issue with an item and we are at fault then no restocking fee will be charged. We reserve the right to charge a 20% restocking fee for any items that are damaged, not returned in the same condition it was shipped/given to the receiver, items that must be shipped back to manufacturer, and/or items that are received past the 7 days of item being picked up. It takes roughly 20 days to process your return and refund. The 20% restocking fee will be deducted from the invoice amount and remaining refund will be credited to your account.
If orders for apparel are submitted without utlizing our sample sizes then orders cannot be exchanged or returned. Customer must understand each sizing is different per brand out there for pants, shirts, jackets, and other apparel. It is important to understand if you submit an order based on another brand sizing chart or your own judgement we do not exchange or return your order. Your order is considered final.
NO RETURNS WILL BE ACCEPTED AFTER 10 DAYS.
If you shipped the item back to us at your own expense, and the return is a result of a ZR Printing Sports error, you will be refunded your shipping cost when we process the return. If the return is not due to a EvoShield error, shipping will not be refunded.
If a product is damaged that you, the customer provided, we are not responsible to replace that product at our cost. If a product was order through us then we will replace the product at no additional charge. This pertains to hats, plain solid shirts, or apparel that is silk screened.
For sublimation jerseys or pants that are damaged by excessive ink in order for a replacement to be processed we will require the original item back in order to give you a replacement authorization number. We will not process a replacement until the original item is returned.
Please contact us directly by email or phone to obtain an exchange authorization. A $20 fee will be requested in order to exchange your product (limit 1 item). No new product will be shipped out until your exchange item is received.
Can you cancel or received a refund for a pre-order, silk screen, stock template full sublimation jersey, or full-custom sublimation jersey order?
We do not allow cancellations on any pre-ordered product or product that requires a deposit, which includes Full sublimation (stock and full-custom), silk screening orders, heat transfer, embroidery, any printing of business cards, computer forms, invitations, sporting goods products, and hat embroidery.
Time frame for production orders:
Stock Template full sublimation jerseys 10-15 business days
Full-custom sublimation jersey order 20 business days (estimated)
Silk Screen orders 10-12 business days (can be sooner depending on time of year)
Embroidery 10-12 business days (can be sooner depending on time of year)
All timelines are based on when artwork is approved and deposit/full payment is received.
Rush orders can be made with an additional fee added.Timelines indicated above are estimated. Please keep in mind holiday's do affect production times as well as COVID-19 impacts. Due to COVID-19 protocols shipping time frames are not guaranteed.
ALL CUSTOM PRODUCTS TO INCLUDE GLOVE, BATS, BATTING GLOVES, AND PROTECTIVE GEAR ARE NON-REFUNDABLE ONCE ORDER IS SUBMITTED.
Unpaid invoices/late fees:
Any outstanding invoices that are not paid within a 15 day from the time of product completion/notification product is completed, and ready for pick up will result in late fees being assessed. Late fees will result in an additional 8% towards the outstanding balance after the 15 days and will continue to add the 8% every 5 days after that. Once the invoice has exceeded 45 days the product will be forfeited and no refunds will be issued for any deposits made on the invoice.
(ARTWORK FEE DOES NOT GIVE CUSTOMERS RIGHTS TO ANY OF THE ARTWORK VECTOR FILES. THIS FEE COVERS THE COST OF OUR GRAPHIC DESIGNERS TIME TO DESIGN AND BUILD EACH JERSEY, AND THE COST FOR INK AND PAPER).
"'ARTWORK FEES ARE NON-REFUNDABLE ONCE ARTWORK HAS BEEN STARTED".